Experis ManpowerGroup has partnered with a leading Top 500 clients in the TX - Dallas North Learning Center Area for a Administrative Support role to assist their team. This is an on-site role.

Scheduling Specialist/ Administrative Support

REQUIRED AND PREFERRED QUALIFICATIONS:

• Work Location TX - Dallas North Learning Center, 75261

• Headcount Needed :1

• Approved Max Rate: 23$/hour

• HOURS PER WEEK : 40

• Expected Duration : 6 Months

• Top Skills Seeking : Relationship Building. (working within a team) Communication. Problem Solving.

Education

Bachelor’s degree preferred or one (1) – two (2) years’ related experience and/or training; or

equivalent combination of education and experience

Work Experience

• One (1) – two (2) years’ experience in related field such as customer service, client

experience, account management, scheduling, hospitality, healthcare administration, logistics

coordination.

PURPOSE OF POSITION:

The Scheduling Specialist’s primary role is to provide end-to-end scheduling execution for all

FlightSafety internal/external customers, ensuring a best-in-class customer service experience. The Scheduling Specialist coordinates the administration of regulatory and operator training requirements between FlightSafety and its customers and clients.

TASKS AND RESPONSIBILITIES: The following duties are essential to the successful and

satisfactory performance of this job. Other duties may be assigned.

• Acts as the primary liaison and manages the customer/client scheduling process in accordance

with operational procedures, specific training needs, and requirements that may impact schedule

modifications

• Communicates continuously with customers/clients, Scheduling Lead/Manager, and applicable

cross-functional partners to ensure timely coordination of information and accuracy of schedule

• Understand and adhere to regulatory requirements, including country specific guidance, and

verifies training objectives and documentation

• Collaborates closely with Client Services team – including supplemental and/or back-up support

as needed – to enrich the interactive success of the Customer Support department

• Familiarity with FlightSafety’s suite of products and services to offer customers additional

training, when available

• Assess, organize, plan and assign resources to customer training events, instructor training and

qualifications

• Perform other related activities as assigned or requested

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent customer service skills

• Excellent verbal and written communication skills

• Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced

environment and 24/7 operation

• Uses critical thinking to identify and optimize matrixed scheduling solutions

• Demonstrated flexibility to interact with a variety of internal customers and external clients

• Flexibility in working schedule and responsive support to client needs or changes

• Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint

and Outlook

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.