About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

Flexport is looking for a Senior IT Support Engineer who is passionate about providing an amazing customer experience while delivering outstanding technical support to Flexport workers. Our team works cross-functionally with our partners in IT System Engineering, Security, People Ops, Workplace and other teams to coordinate work, handle ticket escalations, and resolve issues. We onboard new employees, provision new hardware, provide hands-on support and adhere to security standards for all Flexport employees globally. Ultimately we are responsible for supporting Flexport enterprise technology around the world.

You will be responsible for running the Dallas site, helping the U.S. team’s procurements and working with the global team to handle tickets, update documentations, and lead the internal projects to improve the user experience.

This role requires you to be in the office minimum 3 days per week. You may be asked to be in the office early or stay later for event support and office maintenance work.

You will:

• Assist Flexport employees via in-person walk-up, support ticket, email, or chat as needed.

• Document support and operations processes.

• Maintain accurate Asset Management records.

• Design and execute projects to improve systems and operations.

• Manage the site support including end users, conference rooms, network and anything in the office proactively.

• Be the point of contact for the executives at / visiting the site.

• Manage the IT procurement for the U.S. team, including vendor management, invoice reviews

• Work closely with other IT teams to remove frictions for the end users

• Willingness to travel to Flexport offices around the world (approx. 20% will be required).

• Be on-call rotation including holidays and weekends

You should have:

• Minimum 5 years experience in IT Support in a professional environment.

• Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA and other Atlassian products.

• Passionate about technology, have an excellent background in macOS, WindowsOS, software, hardware, network, A/V systems, troubleshooting, and are hungry to learn/grow in an Enterprise IT environment.

• Strong service-oriented mentality is a must. Excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT team members required.

• Extensive Technical knowledge of macOS, Windows 10/11, corporate network, Google Workplace administration, Microsoft Office administration, MDM and video conferencing solutions

• Strong knowledge of WindowsOS and Intune management.

• Comfort in working with and supporting all levels of an organization, up to and including company executives.

• Enthusiasm to learn and continuously develop your technical skills, and a love for solving problems with a high level of professionalism and passion for customer service.

• Experience managing the full scope of IT in the office, including building relationships with partner teams, establishing operational standards and providing the consistent high quality services.

• Experience managing cross functional IT projects, through initiation to execution, and established the proper handoff to support operation.

• Experience with a scripting language.

• Ability to participate in an on-call rotation that includes after-hours and weekend support.

• Some heavy lifting required.

• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-Onsite

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences (https://www.flexport.com/careers/diversity-and-inclusion) together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.