Job Information
CBRE Workplace Exp Coordinator, CBD in Singapore, Singapore
Workplace Exp Coordinator, CBD
Job ID
163898
Posted
05-Jun-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Singapore - Singapore
Job Summary
The Experience Coordinator role is at the forefront of delivering a positive office experience
as a cultural ambassador, community advocate and service leader.
Host uses people-led, technology-enabled services to connect employees to their environment
via their mobile devices, as well as through high-touch services and world-class customer
service support delivered by employees like the Experience Coordinator/Technician.
In this role, you would provide experience services and support to increase individual wellbeing,
personal productivity, and organizational effectiveness.
As part of a “front-of-house” team, the Experience Coordinator/Technician is responsible for
creating a supportive and comfortable atmosphere by welcoming visitors and supporting all
employee-facing services.
Essential Duties and Responsibilities
§ Provides coordination and support for delivery of Workplace Services.
§ Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V
Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services,
Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document
Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and
Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding."
§ Greets employees and announces clients and visitors. Conducts guest registration through badging software.
Issues visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.
§ Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or
communicate with appropriate partners to address issues. Responds to customers of behalf of other team
members (e.g. Facilities or Janitorial Team).
§ Responds to customer requests and complaints promptly with accurate and thorough information according to
the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs,
and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering
temporary equipment and supplies. May assist with temporary signage.
§ Curates and administers of the Host platform and client materials customized to meet to the full Host
experience. Ensures client and company materials comply with client and company brand guidelines.
§ Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools
associated with service delivery, as requested.
§ Follows security and emergency procedures as defined for the property. Responds to emergency situations in a
calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance
with operating procedures.
§ Provides support for Experience Services team as directed, including expense management, meeting
coordination, equipment care, and supply management. Ensures all billings for business services are invoiced
and billed as required.
§ Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.
§ Collaborates with vendors employees who provide services and goods
.
§ Delivers orientations, such as tours of facility, how to submit a workorder, where supplies are kept and
ordering procedure, amenities, and software ordering. Provides overview of Host Experience service.
§ Assists in the completion of the Service Business Continuity plan.
§ May support coordination of moves, adds, and changes (MAC).
§ Performs other duties as assigned.
Supervisory Responsibilities
No formal supervisory responsibilities in this position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
§ HS Diploma or GED required.
§ A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
Certificates and/or Licenses
Communication Skills
§ Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying
questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to
common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present
information to an internal department and/or large groups of employees.
§ Comfortable meeting and engaging with new people.
§ Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
§ Utilize a high level of attention to detail as well as strong interpersonal skills.
§ Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Financial Knowledge
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Reasoning Ability
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
Other Skills and/or Abilities
§ Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint,
OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps,
databases, financial management, work order management, social networking, cloud technologies, handheld
mobile technologies and applications, and communications.
§ Ability to work flexible work schedules based on office needs.
§ Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little
supervision.
§ Ability to work requiring significant walking or through other means of mobility.
§ Ability to work in a standing position for long periods of time.
§ Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up
to 40 lbs.
Scope of Responsibility
Decisions made with understanding of procedures and company policies to achieve set results and deadlines.
Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and
supervisor.
Safety
Responsible for personal safety and the safety of those who are affected by your work.
This includes but is not limited to:
Complete at a satisfactory level all required and assigned HSE training.
Follow all activity policies and procedures, including all HSE related requirements at all times.
Participate in all HSE related programs & activities as required, including incident investigations,
interviews, auditing and assessment, etc.
- Report any condition which you feel could result in an accident or injury and / or stop work if required.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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